Refund Policy

Version: 13 September 2026 · Founder Beta · B2B only

1. Final sales

Founder Beta purchases are final and non-refundable once payment has been completed, except in the circumstances expressly stated below or where a refund is required by mandatory law.

2. Refunds we will provide

A refund or equivalent corrective remedy may be provided where:

• the same transaction was charged more than once;
• the customer paid but we are unable to provide access to the purchased service within a reasonable period;
• a material technical failure attributable to Disclosure Router makes the purchased service substantially unusable and we cannot remedy it within a reasonable time; or
• applicable mandatory law requires a refund.

3. Situations that do not automatically qualify for a refund

Refunds are not due solely because:

• a third-party platform rejects an ad, listing, account, campaign or creative;
• a platform, regulator, client or adviser interprets a rule differently;
• a platform changes its policies, APIs, interfaces or requirements;
• the customer changes their mind, no longer needs the product or fails to use the service;
• the customer supplied incomplete or inaccurate information about how an asset was created or edited.

4. No consumer withdrawal promise

Disclosure Router is positioned and sold as a B2B/professional service. We do not offer a voluntary 14-day cancellation or “change of mind” refund period for professional purchases. Nothing in this policy excludes any mandatory rights that cannot legally be waived.

5. How to request a review

Send the purchase email, plan, transaction reference and reason for the request to support.disclosurerouter@gmail.com. We may request reasonable information needed to investigate duplicate charges, access failures or technical issues.

6. Payment disputes

Transactions are processed using Stripe Managed Payments. Payment disputes and transaction-level support may also involve Stripe/Link within the scope of that service.